It starts from my toes, and I wrinkle my nose

Saturday, February 03, 2007 Its saturday, and saturday means bballing and marksmen practic later in the afternoon. How great is that.

The past week has been pretty uneventful in the department other than finding myself settling down a little more with my colleagues and managers. My colleagues especially have been extremely helpful when i shout HELP and need somebody to assist me with a particular guest or dialling a number. You have to understand that dialling overseas numbers is a complex, non-understandable area which I've never really be able to comprehend. Its disgusting that we have so many different numbers to dial overseas, like 9001 or 9012 or whatevers else there is. The thing is, i neverknow when to use which and that includes AT & T numbers.

Guests as well can be a real pain in the neck when you talk to them on the phone. They cut you off when you're trying to complete your verbaige as quickly as possible, they insist that they've given you the exact, correct spelling of the guest name yet you're unable to find it (only to later find out its of a different spelling), they slam down the phone without even a thank you or ask you to wait while they talk happily to another person at their end of the line. Inconsiderate little brats I must say. Their parents didnt do a good job of bringing them up.

Yet some others do make your day with their patience when you're trying your best to search for the guest, or with a simple thank you, lovely, great, these words do affect those that work in this line cause thats about how much compliment we get in our work. Yet most of the times, while we're waiting to receive calls we're talking between ourselves which will almost always end up in causing each one of us to start laughing hysterically.

The thing is, while you're in the midst of laughing, the board sounds and you HAVE to pick up the call, so what you do is to control your laughter first, finish your verbaige then when the caller is making their demands you cover your mouth and finish laughing. Sometimes the caller will be able to here a giggle or two though, and they themselves could well be the cause of laughter. Once, I received a call from some african guy who was looking for a Zimbabwe woman in our hotel. The reception was not good, considering that he was calling all the way from Africa so it apparently took some time for him to hear me after ive spoken. And his reply is always yes mdm. Yes mdm. Only that it didnt sound like mdm. It sounds like mum. You know when your maid refers to your mum as mdm but it actually sounds like mum. Yea ok. Another time I received a call from an in-house guest who wanted to speak to the duty manager. Obviously i had to ask what was it regarding and so the guest paused and said "a dangerous situation". I kind of freaked out since he sounded as if he was on the brink of sucide and had this depressive tone. So i told him i'll get the DM to call him. I had to call the DM first to inform her of this particular guest and when I myself told her " a dangerous situation" she shouted "a dangerous situation?!" meant to be rhetorical. Some people are just plain weird...and so you get a good laugh listening to these kind of people on the phone.

Well aside from work, some of us just sent one of our friend's(sam sua) off to switzerland where she'll be studying for 4 years (HTM). Rightt. I'm taking HTM in ply and shes going to Switzerland. hahaha. Even if I had the opportunity to go i wouldnt go this year. But if I decide to continue my studies in HTM i'll be going there as well after poly. =)) The water taps were turned on when she was going in. Personally for me i've known her for 6 years, starting from primary 5 where we would walk to school together and have long, heated(friendly) arguments about everything and anything. Most of the time the arguments ended when we walked into our classroom but there was this one time when it got so bad we didnt speak to each other for a week yet we continued to go to school with each other. When we finally resolved our differences and talked to each other again, we realised that we couldnt remember what we argued over. Tsk.Each year we would also go chinese new year visting, first having lunch at her house then walking to the nearby houses to collect ang bao and play cards. laughs. We'd used sweets as bets*oops* and stuffed ourselves with goodies. So yesterday when I sent her off it was of these memories we carried together, how sam used to refuse to wear a skirt and when she finally did, she wore shorts underneath it uptill now, how she would always talk about her boy cousins and show me their pictures and i'll just go hmmm and sound interested but didnt care a hoot about them cause they didnt look good, how we played soccer in the field during primary sch recesses and in the classroos till we had our ball confiscated but bought another one to sch the next day and how we would write ltters to each other every week though we sat near each other. Pleasent memories indeed that can always be carried in ou minds and hearts yet we have to understand that one day most of us will be separated.

ohh rightt the cloud are kind of grey. Crap I wanna ball. Never mind, i'll just go down to the court now.